AI Use & Content Disclosure

At Cozzia, artificial intelligence (AI) may be used to help create, edit, and maintain content on our website. However, AI does not determine the truth of our product claims or replace human accountability. Content published on cozzia.com is reviewed by members of the Cozzia team, who are responsible for its accuracy.

This disclosure explains how AI may be used on our website, where human review remains essential, and the standards we follow to provide accurate and transparent information to our customers.

Product Photography and Imagery

Cozzia massage chairs and other products are represented through product photography, illustrations, and other visual materials. AI tools may be used to enhance or prepare visual content for presentation on our website.

These uses may include:

• Creating or adjusting backgrounds and interior settings for lifestyle imagery.

• Removing dust, cables, studio equipment, or other distracting elements from photographs.

• Adjusting lighting, sharpening images, or improving image resolution.

• Composing lifestyle scenes using photographed product elements.

AI-generated or edited imagery must not misrepresent the actual product customers receive. We do not intend to use AI to alter a product's essential characteristics, including its shape, proportions, dimensions, massage mechanisms, materials, upholstery, stitching, features, or included accessories.

Where applicable, images that are composites, illustrations, or renderings rather than straightforward product photographs may be identified on the relevant product page.

Please note that screen settings, lighting conditions, and photographic techniques may affect how colors and finishes appear. Product specifications and descriptions should be consulted for details about materials, features, and finishes.

Written Content

AI tools may assist with drafting, editing, and improving written content on our website, including product descriptions, blog articles, marketing materials, email communications, and search summaries.

A Cozzia team member reviews and approves content before publication and remains responsible for its accuracy. AI tools do not independently determine product specifications, establish product capabilities, or authorize claims about our products.

Product descriptions and other informational content are intended to reflect verified product information and approved company materials. We make reasonable efforts to correct inaccurate or outdated information when identified.

Health, Wellness, and Product Information

Cozzia massage chairs are designed to provide massage, relaxation, and comfort. Information about massage features, reclining positions, and wellness-related benefits is intended to help customers understand our products and their intended use.

Any health- or wellness-related content published on our website should be interpreted as general informational material, not medical advice. AI-assisted content does not replace qualified professional review or establish that a Cozzia product has been clinically tested or proven to produce a particular medical outcome.

Unless expressly supported by applicable product documentation and evidence, we do not represent our products as medical devices or claim that they diagnose, treat, cure, or prevent any disease or medical condition.

Individual experiences and results may vary. Customers with medical conditions, injuries, circulation concerns, or other health-related questions should consult a qualified healthcare professional before using a massage chair.

AI-Powered Chat and Customer Support

If AI-powered chat or other automated assistance is available on our website, it may be used to help answer general questions about Cozzia products, website features, and customer service.

Automated responses are intended to provide helpful information and may not always be complete or accurate. Important matters involving product specifications, pricing, delivery commitments, returns, warranties, or other contractual terms should be confirmed with an authorized Cozzia representative or through the applicable published policies.

Customers may contact our team for assistance when an automated response does not adequately address their questions.

Customer Reviews and Testimonials

Customer reviews and testimonials should reflect genuine customer experiences. AI must not be used to fabricate customer reviews, invent testimonials, or misrepresent endorsements as statements made by real customers.

Where AI tools are used to summarize customer feedback, any such summaries should be clearly identified as summaries rather than original customer statements. Summaries should not misrepresent the overall substance of the feedback they describe.

What We Do Not Use AI For

Our standards for responsible AI use include the following principles:

• Fabricating customer reviews, testimonials, endorsements, or customer experiences.

• Presenting a generated person as a real customer or employee without appropriate disclosure.

• Inventing product specifications, research findings, certifications, credentials, or awards.

• Misrepresenting product appearance, features, materials, or included accessories.

• Creating unsupported medical, therapeutic, or performance claims about Cozzia products.

• Replacing human accountability for the accuracy of published website content.

Questions, Feedback, or Concerns

Transparency and customer trust are important to us. If you have questions about whether AI was used to create or modify a particular image or piece of content on our website, or if you believe any information is inaccurate or misleading, please contact Cozzia Customer Service at service@cozziausa.com.

When contacting us, please include the relevant webpage URL and a description of your concern, if possible. We will review your inquiry and make reasonable efforts to provide clarification or correct any verified inaccuracies.

Cozzia is committed to using technology responsibly while maintaining accurate product information, transparency, and accountability to our customers.